Privacy Policy

1. Introduction

karocharge (“we,” “us,” “our”) is committed to protecting your privacy and data security. This Privacy Policy explains what information we collect when you use our services in India, how we use and share it, and your rights regarding it.

2. Information We Collect

a. Personal Information

• Name, email address, phone number • Vehicle details (EV model, license plate) • Payment and wallet info (e.g., transaction history, payment methods) • User account credentials, profile picture, and registration data

b. Usage and Technical Data

• GPS location, device type, IP address, browser, OS type • Charging session data: station location, start/end time, energy consumed

3. How We Use Your Information

• Provide, personalize, and optimize the charging experience • Process payments, manage bookings, and issue invoices • Send communications: transaction updates, support, policy changes • Analyze usage patterns and improve services (aggregated/anonymized data)

4. Data Sharing & Disclosure

• With service providers (e.g., payment gateways, analytics, cloud infrastructure) • With law enforcement or authorities as required by law • With partners for operational purposes, under confidentiality requirements • We do not sell your personal information to third parties

5. Data Retention

Data is retained only as long as needed to fulfill service obligations, comply with regulations, or resolve disputes. Some records may be kept longer for audit/legal purposes.

6. Your Rights

• Request access or correction of your data • Ask for deletion (subject to constraints) • Withdraw consent for marketing • Raise privacy queries or grievances

7. Data Security

We use safeguards like encryption, secure servers, and restricted access. However, no system is fully secure.

8. Third-Party Links & Services

Our app may integrate with third-party services (Google Maps, Map Box, Open Street Map & payment processors (like Razorpay)). Their policies apply separately.